Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and NY Fruit Farms ("we," "our," or "us"), operating family orchards in Village Sachay Dino, Chambar, Tando Allahyar, Sindh, Pakistan.

By placing an order through our website (nyfruitfarms.lovable.app), via WhatsApp, direct phone call, or any associated platform, you unconditionally agree to comply with and be bound by these Terms. If you disagree with any part of these terms, please refrain from placing an order.

Our mangoes (including Sindhri, Chaunsa, Anwar Ratol, Langra, Dusehri, Siroli, Sonaro), fresh lemons, sapodilla (chikoo), and kalonji are live agricultural produce grown in open orchards under natural weather conditions:

Pricing Currency: All prices displayed on our website and marketing materials are denominated in Pakistani Rupees (PKR).

Seasonal Harvest Cycles: Different mango varieties mature at different times of the Sindh summer. For example, Sindhri is harvested in early summer (May–June), whereas White and Black Chaunsa mature later (July–August). Products are offered subject to orchard stock availability.

Price Adjustments: Agricultural crop yields, courier freight charges, and packaging material costs may vary from season to season. We reserve the right to modify prices without prior notice; however, any confirmed and accepted order will always be honored at the price quoted at the time of booking.

When you submit an order on our website or request an order via WhatsApp:

• Submission: You will receive an automated order summary. This acknowledges receipt of your request.
• Verification: For Cash on Delivery orders, our farm team may verify your delivery details and contact number via WhatsApp or telephone call before dispatching perishable produce.
• Binding Acceptance: An order is officially accepted once verified and booked for packing at our orchard.
• Accurate Address: You are responsible for providing a complete street address, nearby landmark, and a reachable mobile phone number. NY Fruit Farms is not responsible for failed deliveries due to incorrect contact details.

To ensure you do not miss premium varieties with limited yields (such as late-season Chaunsa or export-grade Sindhri), we accept pre-orders ahead of the harvest:

• Estimated harvest dates provided for pre-orders are based on projected orchard ripening and weather.
• Pre-order crates are dispatched on a strict first-booked, first-harvested priority basis.
• If severe unseasonal weather delays ripening, our team will proactively notify you via WhatsApp with the revised dispatch schedule.
• You may cancel an unharvested pre-order at any time prior to packing with zero cancellation fee.

We strive to make ordering convenient and risk-free for households across Pakistan:

Coverage Area: We deliver to over 100 cities across Pakistan, including Karachi, Hyderabad, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and surrounding areas.

Estimated Delivery Time: Typically 2 to 3 business days from the date of farm dispatch. Once handed to the courier, an SMS or WhatsApp notification with your unique consignment tracking number is sent to you.

Circumstances Beyond Our Control (Force Majeure): While we partner with reputable courier networks (such as TCS, Leopards Courier, and Pakistan Post), transit times are estimates. NY Fruit Farms shall not be liable for transit delays caused by:

• Adverse weather conditions (heavy monsoon rains, floods, extreme heat, highway fog)
• Road blocks, political rallies, transport strikes, or national security closures
• Public holidays and gazetted Eid closures declared by the Government of Pakistan
• Unreachable customer phone or recipient unavailability at the provided destination

Perishable Classification: Fresh mangoes and produce are perishable natural foodstuffs. Unlike non-perishable consumer electronics or clothing, fresh fruit cannot be returned, re-shipped, or re-sold once handled by third-party delivery services.

Freshness Guarantee & Fair Reporting Process: We pack each fruit with soft foam netting inside heavy-duty double-walled corrugated boxes. However, if transit mishaps occur, we stand firmly behind our quality:

To maintain a fair, sustainable farm-to-table service:

• Reachable Contact: You must ensure someone is present at the delivery location and that the contact number provided is reachable during working hours.
• COD Responsibility: Unjustified refusal to accept a confirmed, dispatched Cash on Delivery package causes immediate loss of perishable food and incurs return courier penalties. Customers who place false orders or refuse genuine deliveries without cause will be permanently blacklisted from our service.

Limitation of Liability: To the fullest extent permitted by the laws of Pakistan, NY Fruit Farms' total cumulative liability for any claim, loss, damage, or expense arising from an order or website use shall under no circumstances exceed the total monetary amount actually paid by you for the specific order giving rise to the claim.

Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts in Sindh, Pakistan.

Amendments: We reserve the right to revise these Terms periodically to reflect evolving agricultural practices, courier terms, or regulatory requirements. Continued use of our website or placing orders following any updates represents acceptance of the revised Terms.

For any questions, operational feedback, wholesale arrangements, or clarifications regarding our terms, please contact: