Customer Trust & Security

Privacy Policy

We respect your privacy and are committed to safeguarding your personal information when you order farm-fresh mangoes and produce from our Sindh orchards.

NY Fruit Farms Data Commitment

Effective & Last Updated: October 2026 | Applicable across Pakistan

No Third-Party Data Selling 256-Bit SSL Encrypted

Transparency Note for Our Valued Customers & Farm Visitors

This Privacy Policy reflects NY Fruit Farms' actual, genuine operations: direct orchard harvesting from Village Sachay Dino (Chambar, Sindh), nationwide courier dispatch (TCS, Leopards, Pakistan Post), Cash on Delivery order processing, and direct WhatsApp customer support. No automated profiling or unauthorized data harvesting is performed.

1

Overview & Scope

NY Fruit Farms ("we," "our," or "us") operates family-owned agricultural orchards based in Village Sachay Dino, Chambar, Tando Allahyar, Sindh, Pakistan. We cultivate and deliver premium seasonal Sindhri and Chaunsa mangoes, fresh lemons, sapodilla (chikoo), kalonji, and customized gift crates directly to households and businesses across Pakistan.

This Privacy Policy explains how we collect, handle, store, and protect your personal information when you visit our website (nyfruitfarms.lovable.app), place orders online, contact us via phone or WhatsApp (+92 342 3950535), or interact with our social channels.

By accessing our website or providing your details for an order, you acknowledge and agree to the practices outlined in this policy.

2

Information We Collect

To fulfill fresh produce deliveries efficiently and maintain clear communication, we collect only the information necessary for processing your order:

Contact & Identification

  • Customer full name
  • Primary phone number (for delivery call)
  • WhatsApp number (for order & dispatch tracking)
  • Email address (for receipts & notifications)

Delivery & Destination

  • Complete street address & house/apartment number
  • Nearby landmark (to assist local couriers)
  • City, district, and postal code
  • Special delivery instructions or gate codes

Order & Transaction

  • Selected fruit items, crate quantities, & box weights
  • Order history and pre-order reservation preferences
  • Gift recipient details and custom gift message notes
  • Payment method choice (Cash on Delivery / Direct Bank Transfer)

Technical & Browsing Data

  • IP address and approximate city-level geolocation
  • Browser type, device model, and operating system
  • Pages visited, product clicks, and referral source
  • Session timestamps for checkout error prevention

Note: We do not store credit/debit card numbers or sensitive financial pins on our servers. For Cash on Delivery, payment is collected physically upon delivery handover.

3

How We Use Your Information

Because fresh fruit is a live, perishable agricultural product, prompt communication and accurate coordination are vital. We use collected data strictly for:

Harvesting & Packing Coordination: Allocating freshly plucked mangoes and lemons according to order sizes and ripeness requests before packing in double-walled corrugated boxes at our Sindh farm.
Courier Booking & Delivery: Generating courier consignment notes with our logistics partners (e.g., TCS, Leopards Courier, Pakistan Post) so riders can locate your home and call you prior to arrival.
WhatsApp & SMS Notifications: Sending real-time order receipts, booking numbers, courier tracking links, and estimated delivery dates straight to your WhatsApp or mobile number.
Customer Support & Freshness Checks: Following up on parcel condition, addressing delivery rescheduling, answering questions, and swiftly resolving transit damage or quality claims.
Order Verification & COD Protection: Reconfirming phone numbers and addresses prior to harvesting perishable fruit to prevent spurious bookings and food wastage.
4

Cookies & Analytics

Our website uses minimal, industry-standard cookies and local storage tokens to provide a smooth shopping experience:

  • Essential Cart Cookies: Remember your selected mango crates, pre-order quantities, and customer details during checkout navigation.
  • Performance & Stability Cookies: Help our servers maintain fast page speeds, detect load spikes during seasonal mango harvest launches, and track system errors.
  • Aggregated Analytics: Measure anonymous traffic patterns (e.g. which cities show highest demand for Chaunsa vs Sindhri) without identifying individual persons.

You can modify or disable cookies at any time via your browser settings. Please note that disabling essential cookies may impact cart functionality and checkout completion.

5

Third-Party Services & Data Sharing

We uphold a strict standard regarding customer confidentiality. We only share customer data under the following legitimate operational circumstances:

Logistics & Courier Partners

We provide recipient name, delivery address, city, and mobile phone number to reputable courier services (such as TCS, Leopards Courier, Pakistan Post, or contracted local cargo riders) solely to enable physical delivery of your fruit box.

Website Hosting & Secure Database Infrastructure

Our database and application servers store order records in encrypted environments governed by strict security standards and access controls.

Legal & Compliance Obligations

We will only disclose personal information if required by applicable Pakistani law, lawful governmental inquiry, court summons, or to defend the farm against fraudulent claims.

🚫 Guaranteed: NY Fruit Farms will NEVER sell, lease, trade, or share your contact number or email address with telemarketing agencies, third-party advertisers, or data brokers.
6

Data Security & Protection

We implement robust technical and operational measures to protect your personal details against unauthorized access, loss, alteration, or misuse:

  • Secure Sockets Layer (SSL/TLS) encryption active across all website pages and forms.
  • Restricted internal access: Only authorized orchard dispatch and customer service personnel handle customer delivery lists.
  • Regular database reviews to purge redundant temporary order notes.

While we take all reasonable commercial and technical precautions, transmission of data over the internet cannot be guaranteed 100% immune from external threats. We encourage customers to maintain confidential account details and avoid sharing order numbers publicly.

7

Data Retention

We retain personal and transaction details only as long as necessary to fulfill the purposes described in this policy:

  • Active Order & Delivery Records: Kept for the duration of the harvest season and until all parcels, replacements, or quality inquiries are finalized.
  • Accounting & Tax Records: Maintained in accordance with Pakistani commercial and tax compliance practices.
  • Customer Profiles & Preferences: Retained to simplify re-ordering during subsequent mango harvest seasons, unless you ask us to remove your details.
8

Customer Privacy Rights & Control

Subject to applicable laws in Pakistan, you have full control over your personal information:

Access & Review

You may request a copy of the personal contact details and past order history we hold for you.

Correction & Updates

You can notify us of changes to your phone number, WhatsApp, or delivery address before dispatch.

Deletion / Opt-Out

You may ask us to delete your contact details from our promotional broadcast lists at any time.

Marketing Preferences

Opt out of seasonal harvest broadcast messages anytime by replying "UNSUBSCRIBE" on WhatsApp.

9

Contact Us Regarding Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our farm administration directly:

Call Our Farm

0342-3950535

WhatsApp Support

0342-3950535

Email Inquiry

nyfruitfarms@gmail.com

Support Hours

Mon – Sun: 8:00 AM – 9:00 PM PKT

Farm & Registered Address:

Village Sachay Dino, Chambar, 70010, Tando Allahyar, Sindh, Pakistan.

View Terms & Conditions →Have an order question? Contact Us